This interview is with Katie Gray, Partner and Fractional Marketing Leader at Kinetic Marketing Communications.

Katie Gray, Partner and Fractional Marketing Leader, Kinetic Marketing Communications

Welcome, Katie! Can you tell us a little about yourself and your journey in the world of marketing?

I have had a creative sensibility from a very young age, dedicating a large part of my life to dance and musical theater. That said, I am also extremely pragmatic and logical like my dad. In college, I discovered I could exploit the strengths of both sides of my brain with a career in either broadcast journalism or advertising/marketing. Hence, I earned my Bachelor of Arts in Journalism with an Advertising/PR Emphasis. Since then, I have been a marketing director/producer for a commercial film production company, a marketer and producer of large-scale events and conventions, a marketing leader in-house and at several advertising agencies, and then ultimately founder and owner of Kinetic Marketing Communications, LLC.

Your expertise in digital marketing is impressive! Could you share some pivotal moments in your career that led you to specialize in this field?

My introduction to the digital media world began in the late 1990s during the Internet boom when I worked for a telecom industry publisher that acquired and sold web domains. However, the true turning point for me was in the late 2000s, when search engine marketing was maturing, programmatic advertising started to take shape, and smartphone popularity began to rise. Through programmatic advertising, I learned we could apply multiple targeting parameters to our buys to reduce wasteful spending, reach our audiences across multiple devices, and track campaign performance better than ever before. It was a game-changer. It was like putting a booster rocket on our integrated campaign strategies. Since then, I have followed the evolution of digital marketing with curiosity and purpose, and continue to apply new channels and tactics from the digital domain to the campaigns I develop and manage.

You mentioned using programmatic advertising for clients in various industries. What are some common misconceptions about programmatic advertising, and how do you address them with your clients?

The biggest misconception is that programmatic or banner advertising is wasteful or ineffective. In cases like this, I've learned that it's often not the channel, but the strategy that's the issue. If the marketer is not using the medium in the right way and for the right purpose, then they are likely to experience poor results. This type of advertising is the most effective for building brand awareness when it is paired with other channels. If the creative units and brand messaging are not compelling and do not resonate with the audience, if the budget for your buy is unrealistic based on the goals you're trying to achieve, if you aren't using the right blend of tactics for your campaign, if you don't have all of the targeting parameters in place, and if you don't have high-quality control of the inventory, then your campaign is not set up for success.

It sounds like you've seen programmatic advertising evolve over time. What are some key advancements in programmatic advertising that have excited you recently, and how have they impacted your strategies?

Programmatic advertising has really evolved over time with the enablement of AI. AI algorithms in programmatic advertising have enhanced our ability to hyper-target specific audiences more accurately, which has helped to eliminate wasteful spending and increase engagement. We can also apply predictive analytics from machine learning to anticipate consumer behaviors, allowing us to make more informed decisions about our strategies and ad placements. Additionally, the technology has enhanced the security of our buys, allowing us to have safeguards in place to reduce or eliminate bot traffic and click fraud. And, through advanced attribution modeling, we can now build measurable omni-channel programmatic campaigns, which allow us to connect the dots between various tactics so that we can see how one tactic influenced another to obtain the conversion.

You've highlighted the importance of data-driven decisions in your approach to digital marketing. Can you walk us through a time when you had to adjust a campaign strategy based on data insights? What were the challenges and successes?

We evaluate campaign data across different reporting dashboards monthly, and at times weekly, and recently we ran into an anomaly, in which traffic was surging to a landing page we weren't promoting. After digging into GA4 and other analytics tools, we discovered it was likely caused by creative-checking bots skewing traffic data. This was the first time I've experienced this. We quickly paused the campaign to reassess, rebuilt the campaign, validated our tracking URLs, and addressed the issue. Even with all the safeguards we had in place, it is a reminder of how vigilant you have to be when it comes to campaign health and performance. On the success side, we re-engineered a failing digital marketing strategy for a client in the healthcare space during the pandemic. Our refreshed, comprehensive, data-informed strategy helped them achieve 20 consecutive months of record-breaking sales.

Speaking of challenges, the digital marketing landscape is constantly changing. What are some of the biggest challenges you've faced in keeping your skills and knowledge up-to-date, and how do you overcome them?

The biggest challenge is time. There's always a new platform, algorithm change, or emerging trend, and it's not easy to stay current while also running a business. I learn best by doing, and I'm fortunate to work closely with hyper-specialized experts who keep me in the loop. They have to stay on top of their niche, whether that's programmatic advertising, SEO, or marketing automation. Because I'm in the trenches every day with these amazing experts, I'm able to absorb and apply new knowledge and innovative tactics to our clients' campaigns in real time. I also try to attend educational webinars on new trends and technologies when time permits. I believe the key is staying curious and surrounding yourself with people who are deeply engaged in their areas of expertise.

Looking ahead, what are you most excited about in the future of digital marketing? Are there any emerging trends or technologies that you're particularly interested in exploring further?

One trend I'm closely watching is the shift to first-party data and the move toward a cookie-less future. As privacy regulations evolve, marketers will need to rely less on third-party tracking and more on owned audience insights and platform-native tools. This evolution will reshape how we target, personalize, and measure campaign and website performance. I'm also excited about the potential of building and tracking omni-channel campaigns. In the past, people would judge performance too linearly, attributing conversions only to the last-click or top-performing tactic. Now we recognize that each tactic plays a role, like instruments in an orchestra, working together to move a customer along the journey. We've seen that when brand awareness channels like video or CTV are paused, it impacts search performance, proving how interconnected everything is. This has shifted how we design and optimize campaigns. We're no longer looking for a single "hero" channel. We're building systems that work in concert.

Thank you so much for sharing your insights with us, Katie! Any final words of wisdom for aspiring marketers looking to make their mark in the digital world?

I would advise early marketing professionals to stay curious. This industry moves fast, and the people who thrive are the ones who constantly ask questions and seek to understand the "why" behind every strategy. It's also important to not be discouraged by failure. If a campaign didn't work, dig into the data and figure out where the breakdown occurred. Often, the issue isn't the channel but how it was used, or the message it delivered. Understand your tools, vet your partners carefully, and always focus on quality—from your data to your creative assets. Lastly, remember that marketing is as much about empathy and communication as it is about technology. When you approach it with both a strategic mind and a human heart, you'll go far.

Thanks for sharing your knowledge and expertise. Is there anything else you'd like to add?

Marketing isn't a solo endeavor. It's a team effort that requires trust, creativity, and mutual respect. Some of the best outcomes I've seen in my career didn't come from having all the answers, but from working alongside people who brought different perspectives and expertise to the table. I'm a big believer in learning by doing, and that's only possible when you're surrounded by people who challenge you to think differently and push ideas forward. The tools we use will keep evolving, but collaboration and curiosity will always be essential. Whether you're launching a new campaign or building an agency from the ground up, success comes from being adaptable, staying open, and never losing sight of the people you're creating for and creating with.